We stand behind index24hrs.com. If something isn't working for you, here's exactly how refunds work.
You can request a refund within 7 days of your purchase date. This applies to all credit packages, regardless of how many credits you've already used.
Refunds won't be issued in the following cases:
Message us on WhatsApp with your account email, purchase date, and transaction ID. You don't need to give a reason, though we're always happy to hear feedback. We'll confirm receipt within one business day.
Once we verify eligibility, refunds are approved within 3 business days and returned to your original payment method. Depending on your bank or card provider, it may take an additional 5–10 business days for the amount to appear in your account.